Refund Policy

1. 30-Day Money-Back Guarantee

If you are not satisfied with your Vizirush subscription, you may request a full refund within 30 days of your initial purchase. To qualify:

• The refund request must be submitted within 30 calendar days of the charge date.
• This guarantee applies to the first payment on a new subscription only.
• Refunds on renewal payments are handled on a case-by-case basis (see §3).

To request a refund, email support@vizirush.com with your account email and a brief reason. We will process your refund within 5–10 business days. Paddle (our Merchant of Record) will return funds to your original payment method.

2. Cancellation

You may cancel your subscription at any time from the Billing page in your dashboard. When you cancel:

• Your subscription remains active until the end of the current billing period — you keep access to paid features until then.
• Your account reverts to the Free plan at the end of the billing period; no further charges are made.
• Your data is retained for 30 days after downgrade; you may re-subscribe within that period to restore full access.

3. Renewal Refunds

We do not offer automatic refunds on subscription renewals. If you were charged for a renewal you did not intend, contact us within 48 hours of the charge at support@vizirush.com and we will review your case. We recommend cancelling your subscription before the renewal date if you no longer wish to be charged.

4. Non-Refundable Items

The following are not eligible for refunds:

• Partial months of service after the 30-day window has passed.
• Add-on usage (WhatsApp message credits, additional locations) that has already been consumed.
• Accounts suspended for violation of our Terms of Service.

5. Failed or Duplicate Charges

If you believe you have been charged in error or charged twice for the same period, contact us immediately at support@vizirush.com. We investigate all duplicate-charge reports and will issue a full refund if a duplicate is confirmed.

6. Plan Downgrade Credits

If you downgrade your plan mid-cycle, any unused credit from the higher-tier plan will be applied as a credit toward your next billing cycle. We do not issue cash refunds for mid-cycle downgrades.

7. Annual Plans

If we offer annual billing in the future, annual subscriptions cancelled within the 30-day window will receive a full refund. Cancellations after 7 days will not be refunded for the remaining months, but access continues until the end of the annual term.

8. Agency and Multi-Location Plans

Custom or agency plans are subject to the terms agreed in your contract with us. If no separate contract exists, this Refund Policy applies.

9. Billing Provider

All payments are processed by Paddle (paddle.com), who acts as our Merchant of Record. Paddle issues receipts and processes refunds on our behalf. Refunds will appear as a credit from Paddle on your statement.

10. Contact

For all billing and refund enquiries: support@vizirush.com